Refund policy

At VICAFUCI, we want you to shop with confidence. If you change your mind, please contact us at sxigzmsshe@outlook.com within 14 days of receiving your order to request a return. After telling us that you wish to return an item, you have a further 14 days to send it back.

We do not charge a restocking or return handling fee. VICAFUCI will cover the return shipping cost. Please contact us before sending an item back so we can provide return instructions and arrange the return shipping. Do not send a return to our contact address without first receiving return instructions.

Once we receive your return, we will refund the item and the cost of standard delivery, where applicable, to your original payment method. We will process the refund within 14 days of receiving the returned item, or earlier if you provide evidence that you have sent it back. Your payment provider may take additional time to show the refund in your account.

You may inspect an item as you would in a shop. If an item has been handled beyond what is necessary to inspect it and its value has been reduced, this may affect the refund amount.

Some sealed products may not be eligible for a change-of-mind return after their seal has been broken where they cannot be returned for health or hygiene reasons. This does not affect your rights if an item is faulty, damaged, or not as described. If there is a problem with your order, email sxigzmsshe@outlook.com with your order number and details so we can help.

Contact: sxigzmsshe@outlook.com